Information Technology Consulting

With over 25 years of experience, our experienced IT consultants create a strategy for everything IT, including infrastructure, network, server, telecommunications, backup, policies, audit, and cloud strategy. 

Some of our consulting services include:

• Short and Long-term strategic technology planning
• Feasibility studies
• Technology assessments
• Policies and procedures
• Organizational efficiency initiatives
• Backup and redundancy planning
• Scalability planning
• Deployment and implementation management

Additional IT services include:

V&H provides 24 hours a day, 7 days a week, 365 days a year of U.S. and Canada based remote help desk support for all workstations, printers, network devices and peripherals.  We provide a single point of contact for all IT hardware and software issues.

• Call Handling and Incident Tracking Support
• Computer and Peripherals Troubleshooting Support
• Microsoft & MAC Operating Systems Troubleshooting Support
• 3rd party software first level support
• Hand Held Device Troubleshooting Support
• Connectivity Support
• Microsoft Office Support
• Virus/Spyware Removal
• Manage all updates (OS, anti-virus, primary software, etc.) and system health.
• And more (for a full list of services please contact us)

Metrics of Success

V&H takes a results-based approach to consulting and support, thus we highlight the below measures of our success:

• Over 90% of calls are answered under 2 minutes
• A minimum of 90% first call resolution on non-break fix calls (after sufficient time and volume to reach network familiarity)
• 30 minute maximum response SLA for Critical Server and Network Issues
• The complete information technology system shall be secure, efficient and increase productivity.

Our server monitoring, prevention, and management service provides a complete server solution.  Our U.S. and Canada based server support provides 24 hours a day, 7 days a week, 365 days a year, of peace of mind.

• 24/7 Monitoring and alerting
  • Server up/down monitoring
  • Windows Service(s) availability
  • Performance monitoring: CPU, Memory, Paging File & Disk Space monitoring
  • Event log monitoring
  • Website up/down monitoring
  • All 3rd party or customized applications can be monitored for availability, ports, services and specific event logs provided
  • Hardware monitoring is provided for servers where SNMP MIBs are available. Typically this includes branded servers such as Dell, HP and IBM
• Issue Troubleshooting and Server Administration
  • Domain Account Maintenance (Active Directory)
    • Move, Add and Change user accounts in Active Directory, Issues on AD replication
  • Windows SBS Server
    • Active Directory, Exchange, operating system is supported in SBS 2003 and above
  • Print & File sharing
    • Server Printer Issues (Queues), Access/restrictions to shared folders
  • Email Issues
    • Exchange Send/Receive issues, Exchange database size and other issues, mail box size/quota
  • Backup
    • Monitor backup job failures, analyze issues (backup job configurations, or source and target access issues, etc.), and make sure that the next backup job schedule runs successfully
  • Root Cause Analysis (RCA)
    • RCA is done for unexpected shutdown/reboot of servers. V&H will mark the ticket for RCA when unexpected shutdown/reboot is identified during monitoring of the server. RCA will start after server is back online and reachable remotely.
    • RCA includes:
      • Findings from event logs
      • Findings from memory dump (if generated)
      • Findings from hardware diagnostic logs
• Preventive maintenance
  • V&H will perform maintenance activities on servers on a scheduled basis. Below is a sample of maintenance activities.
    • Server Patch Management
      • security & critical patches
    • Sanity Checks
      • Windows services
      • Event logs: Application & System event logs with severity level
    • Anti-virus / Anti-spyware Updates
      • Maintaining current knowledge of available definition updates
    • Pro-active Maintenance for Exchange and Active Directory
      • V&H will run scheduled health checks on Exchange and Active Directory servers once every thirty (30) days to check for possible issues

Metrics of Success

V&H takes a results-based approach to consulting and support, thus we highlight the below measures of our success:

• Over 90% of calls are answered under 2 minutes
• A minimum of 90% first call resolution on non-break fix calls (after sufficient time and volume to reach network familiarity)
• 30 minute maximum response SLA for Critical Server and Network Issues
• We deliver an complete information technology program insuring security, efficiency and increased productivity.

In the event remote help desk is unable to resolve an issue remotely, our nation-wide on-site technical support team can be dispatched during both business and off-business hours.

Rest assured, our premium managed dedicated servers keep all the components of your website running smoothly.  Together we construct a hosting package that suits your needs.

For larger sites and cloud applications, we consult and manage the right cloud infrastructure for our clients.