Remote Help Desk

V&H provides 24 hours a day, 7 days a week, 365 days a year of U.S. and Canada based remote help desk support for all workstations, printers, network devices and peripherals.  We provide a single point of contact for all IT hardware and software issues.

  • Call Handling and Incident Tracking Support
  • Computer and Peripherals Troubleshooting Support
  • Microsoft & MAC Operating Systems Troubleshooting Support
  • 3rd party software first level support
  • Hand Held Device Troubleshooting Support
  • Connectivity Support
  • Microsoft Office Support
  • Virus/Spyware Removal
  • Manage all updates (OS, anti-virus, primary software, etc.) and system health.
  • And more (for a full list of services please contact us)

Metrics of Success

V&H takes a results-based approach to consulting and support, thus we highlight the below measures of our success:

  • Over 90% of calls are answered under 2 minutes
  • A minimum of 90% first call resolution on non-break fix calls (after sufficient time and volume to reach network familiarity)
  • 30 minute maximum response SLA for Critical Server and Network Issues
  • The complete information technology system shall be secure, efficient and increase productivity.