V&H provides 24 hours a day, 7 days a week, 365 days a year of U.S. and Canada based remote help desk support for all workstations, printers, network devices and peripherals. We provide a single point of contact for all IT hardware and software issues.
- Call Handling and Incident Tracking Support
- Computer and Peripherals Troubleshooting Support
- Microsoft & MAC Operating Systems Troubleshooting Support
- 3rd party software first level support
- Hand Held Device Troubleshooting Support
- Connectivity Support
- Microsoft Office Support
- Virus/Spyware Removal
- Manage all updates (OS, anti-virus, primary software, etc.) and system health.
- And more (for a full list of services please contact us)
Metrics of Success
V&H takes a results-based approach to consulting and support, thus we highlight the below measures of our success:
- Over 90% of calls are answered under 2 minutes
- A minimum of 90% first call resolution on non-break fix calls (after sufficient time and volume to reach network familiarity)
- 30 minute maximum response SLA for Critical Server and Network Issues
- The complete information technology system shall be secure, efficient and increase productivity.