24/7 Monitoring and Managing of Servers and Networks

Our server monitoring, prevention, and management service provides a complete server solution.  Our U.S. and Canada based server support provides 24 hours a day, 7 days a week, 365 days a year, of peace of mind.

  • 24/7 Monitoring and alerting
    • Server up/down monitoring
    • Windows Service(s) availability
    • Performance monitoring: CPU, Memory, Paging File & Disk Space monitoring
    • Event log monitoring
    • Website up/down monitoring
    • All 3rd party or customized applications can be monitored for availability, ports, services and specific event logs provided
    • Hardware monitoring is provided for servers where SNMP MIBs are available. Typically this includes branded servers such as Dell, HP and IBM
  • Issue Troubleshooting and Server Administration
    • Domain Account Maintenance (Active Directory)
      • Move, Add and Change user accounts in Active Directory, Issues on AD replication
    • Windows SBS Server
      • Active Directory, Exchange, operating system is supported in SBS 2003 and above
    • Print & File sharing
      • Server Printer Issues (Queues), Access/restrictions to shared folders
    • Email Issues
      • Exchange Send/Receive issues, Exchange database size and other issues, mail box size/quota
    • Backup
      • Monitor backup job failures, analyze issues (backup job configurations, or source and target access issues, etc.), and make sure that the next backup job schedule runs successfully
    • Root Cause Analysis (RCA)
      • RCA is done for unexpected shutdown/reboot of servers. V&H will mark the ticket for RCA when unexpected shutdown/reboot is identified during monitoring of the server. RCA will start after server is back online and reachable remotely.
      • RCA includes:
        • Findings from event logs
        • Findings from memory dump (if generated)
        • Findings from hardware diagnostic logs
  • Preventive maintenance
    • V&H will perform maintenance activities on servers on a scheduled basis. Below is a sample of maintenance activities.
      • Server Patch Management
        • security & critical patches
      • Sanity Checks
        • Windows services
        • Event logs: Application & System event logs with severity level
      • Anti-virus / Anti-spyware Updates
        • Maintaining current knowledge of available definition updates
      • Pro-active Maintenance for Exchange and Active Directory
        • V&H will run scheduled health checks on Exchange and Active Directory servers once every thirty (30) days to check for possible issues

Metrics of Success

V&H takes a results-based approach to consulting and support, thus we highlight the below measures of our success:

  • Over 90% of calls are answered under 2 minutes
  • A minimum of 90% first call resolution on non-break fix calls (after sufficient time and volume to reach network familiarity)
  • 30 minute maximum response SLA for Critical Server and Network Issues
  • We deliver an complete information technology program insuring security, efficiency and increased productivity.